The secrets of great journalism

Recently, I was invited to speak to journalism students at Francis Howell Central High School near St. Louis about the lessons journalism serves up outside the classroom. Here, then, is the presentation I gave, listing practical advice over book-learning:

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Nuance matters in shooting video

(This post first appeared in the May/June 2012 issue of Quill, the magazine of the Society of Professional Journalists.)

In the mad rush by journalists to become multilingual in the language of multimedia, a few finer points can get cropped out of the picture. Key among them: nuance. Lacking this, attempts at quality journalism will seem a little less so, to journalists as well as their audiences.

For example, in print journalism, it’s crucial to know that most words have many definitions, intended and implied, and the context either way can make the difference between enlightening readers or confusing them. Radio talent understands this, too, and is adept at conveying additional meaning through pronunciation and delivery.

Meanwhile, videography incorporates both sets of nuances and brings another that’s purely visual in scope, something many seasoned journalists are wrestling with as video news-gathering rises in prominence and importance. These nuances do not come bundled with the technology, though; they are, like verbal and audio knowledge, products of wisdom acquired over years of practice and error.

Thus, while it’s one thing to know how to use video technology, it’s quite another to use it properly and effectively, to bring out a news story’s layers and colors. So, be sure to make room for nuance in video, the better to keep an audience engaged.

Among the nuances that deserve attention:

Humanity: The more complex a story, the harder it will be to explain all its facets. That’s why it’s more effective to narrow the story’s focus onto one person, one character, who embodies the issue. Pull the audience into that character’s life and explain how this one person fits inside the larger issue. People relate to people better than broad concepts or ideas. Show how the central concept or idea has affected this single character.

Personality: If you’re the one in front of the camera, do not fear the lens, as the audience will see that fear. Look directly into the lens, taking care not to read from cues or prompts. This way, the delivery looks natural, the conversation seems personal, and nothing appears scripted. Audiences also can sense that there’s a script nearby and will be just as distracted in listening to it as you are reading from it.

Energy: Don’t just talk to the lens; show energy and commitment while delivering the message. Bring all that energy to the camera if you want the audience to bring all of its attention in return. When the subject material makes this difficult, it may be easier to also attach a purpose to the delivery, such as getting the audience to laugh or cry or to have it ponder a particular point.

Brevity: Audiences give videographers just seconds to make their case, then only seconds more to explain why audience members should even care. So don’t waste the audience’s time or patience. Make the video’s main point in one shot, preferably unedited, because viewers tend to trust clear, straightforward messages to ones that are filled with edits. After that, keep the video’s maximum running time at three to five minutes. Not only does this respect the audience’s time, it reduces the potential for errors in the final product.

Clarity: Speaking of the final product, take care to include only the essential elements in any video clip. The best way to do this is edit out the beginning and end of the clip, where you’re stepping in and out of the frame. There’s a theory that leaving in the rough edges around a clip makes the end result seem more natural and inviting. But news trumps “natural” when it comes to credibility. Stick to using clean clips and resist the urge to “edit in” more than what the clip is saying. 

 

What running taught me about writing

(This post first appeared in The Independent Journalist, the freelancing blog of the Society of Professional Journalists.)

Thirty years I ran, in competition and at leisure, for my main source of exercise, pounding pavement and trails, hills and dales, until my body said, "Stop. Sit down. Take it easy now." The pernicious announcement was broadcast through my feet, knees and heels. Nevertheless, I hobbled on until exactly the day 30 years after I started running, then shelved my 278th and apparently final pair of training shoes.

The downside was divorcing myself from a diversion that had become second nature. The upside was finding more time to write, my other favorite thing to do. So I jumped into blogs and social media with the same vigor as running, even finished that first book I always promised myself and started tapping out a second. I didn't give up exercise, just reassigned it on my list of priorities.

Soon, however, I remembered that every leap has a fall, and mine came when the words suddenly didn't. Writer's block, a problem foreign to me until then, choked my confidence, turned sitting at a keyboard into physical agony, and made me wonder whether my decades-long love of words had waned. After all, as the saying goes, too much of a good thing ...

I puzzled over this alarming change. I went on book-reading binges and to coffee-house poetry readings to try shaking my creativity loose. I tried even staring down my computer, hoping for the moment the screen was less blank than the look on my face.

It was during one of these stare-downs that I realized the problem: I hadn't prepared myself properly to write so much.

As with running, writing requires a "training" method of sorts. Just lacing up the shoes and hitting the road without proper preparation invites injury and aggravation for runners; it makes sense then that sitting down to write without a plan can cause comparable aggravation.

So, before you type, think.
Have a plan — Blogs and books, tweets and treatises, they all require distinct writing styles, with the format for one unlikely to fit another. Settle on a style to suit the need. Be true to your voice. But do the research, determine word counts and writing time ... in other words, have a plan before starting to type. Knowing parameters can help keep a project under control and palpitations to a minimum.

Have good equipment — In running, comfort is king. Shoes and togs that satisfy this royal priority reduce injury, frustration and boredom. For writers, comfortable equipment, and a dependably cozy, ergonomically suitable place to lay down ideas address those same issues. The key is to eliminate physical distractions that may hinder the creative process. 

Have a goal or routine — At my peak, I ran 10 to 15 miles daily, regardless of speed, to satisfy my training expectations. As a writer, I aim for a minimum of 1,000 good words at each sitting, regardless of topic. Goals and routines serve as rulers; they help us see how far we’ve come and how much further we must yet travel. Of course, nobody starts running 10 miles their first day; one works up to that. The same with writing. Start small, then expand the goal as time and tolerance permit.

Have accountability — Did you miss your goal for the day? Mark it on a calendar as a reminder. Did you exceed your goal? Reward yourself in some way. The final arbiter is the person you see in the mirror. Be able to stare back at that person without the least twinge of regret.
Have some variety — For a while in my running routine, I chose the same route  because that one more than others gave me what I felt was the best workout. But opting for sameness invited a lameness to my training that curtailed my development. Writing the same way every day can be just as limiting. If prose is your forte, dabble with poetry. If long-form writing is de rigueur, break out with short stories once in a while. To help, keep a writing journal — a paper or electronic place to experiment with other styles and discuss progress with yourself.

Have a partner — Running, like writing, is an intensely solitary exercise, and solitude can be confining. Through partners, runners find motivation and challenge, especially if the partner is a somewhat better runner. Writers, meanwhile, benefit from partners who discuss ideas, edit their output, even nudge them along on daunting projects. Partners provide a perspective on writing that solitude may not permit.

Have healthy habits — To run or write, you need fuel. Lacking that, runners hit a wall and writers hit a blank. But not just any fuel works. The term “garbage in, garbage out” may be chiefly a computer programming term but suits writers well, too. You eat junk food, you’re going to have junk writing, because the mind is more efficient with a healthy diet. Additionally, a sedentary lifestyle has been found to diminish brain function. Get up and out on a regular basis if only to increase blood flow to the brain. Walk, run, bike, bend, stretch — whatever it takes. Writers will find the words come easier when there’s less garbage in their way.

How to get a newspaper editor's attention

(This post first appeared in The Independent Journalist, the freelancing blog of the Society of Professional Journalists.)

The calls, emails and tweets started flowing in around during the holidays, coming across my desk at a rate of about half a dozen daily. Many more landed among my colleagues. They usually say something like this:

"I wrote this piece and thought you might like it," says the introduction to one email.

"Sure, it's a blog post, but it's a subject that interests everyone," says another.

"I'd love to write about sports. I'm a big fan," says one caller.

This time of year, aspiring writers drop hints, notes and whole unsolicited stories on newspapers like new snow with the intention of publishing those stories and getting paid for them. I think of it as a different kind of holiday tradition: as Christmas-related bills mount, these optimistic writers try to salve their financial wounds by banging out what they consider "news" and expecting a newspaper editor to read it as such, thus publishing it in the next day's paper and paying generously for the writers' work by week's end, or at least before the next credit card statement arrives.

But most of these gratuitous pitches and contributions wind up deleted, erased, ignored, because their writers failed at good reporting.

Sure, newspapers long have relied on contributing writers or freelancers to report news particularly when their full-time staffs were swamped with other work. The need for freelancers is acute now since newspapers nationwide have cut about one-third of their staffs over the past decade.

But today as decades before, newspapers do not accept anything and everything submitted to them for publication as "news." The stories appearing in today's print pages or online are products of careful planning, research and attention to detail. Even breaking news coverage requires rapid incisive analysis by teams of reporters and editors — freelancers sometimes among them — to determine how and why something happened and why it's what journalists like to call "newsworthy."

So, before you ship that free-form story to the nearest newspaper, stop for moment to understand first what it takes to attract a newspaper editor's attention:

First, you have to read the newspaper — This sounds pitifully obvious. In reality, it's pitiful how many solicitations that come to newspapers are ignorant on their face, as the writers are blind to the newspaper's greater purpose. Each paper serves as a kind of window onto the community, and the communities themselves are distinct. Thus, what interests readers or is newsworthy in St. Louis may not warrant similar attention in Sheboygan, Wis., or Syracuse, N.Y. Reading the newspaper carefully every day reveals the distinction. Consider how a newspaper is organized and edited, and where certain topics routinely appear. In other words, study the newspaper before trying to write for it.

Sell the story, not yourself — Prospective freelancers often try to tell their life stories when all an editor wants to know is whether the writer's idea is worth attention. Concentrate on explaining the story's importance in one or two short sentences, focusing on the key questions all news stories try to answer: who what, when, where, why and how.

Remember, there is no "I" in news — What you think, feel or believe about the news is not important; don't try passing off a recent blog post or journal entry as a news story. Cite only the facts in a story pitch; leave out your opinion. Because everyone has an opinion, but not everyone has the facts.

Provide verifiable sources — Newspapers aim to steer clear of bias in its news, leaving that instead to the commentary pages, thus some editors may want to check the validity of a freelancer's idea before committing to it. Providing at least three independent sources that editors can contact if they wish will sell a story pitch better than if there are none.

Send your pitch to the proper place — Story ideas relating to sports should not go to the news or features editors. Find out who the editors are that work with freelancers and accept story ideas, and craft pitches and queries to them specifically.

Pay attention to quality, quantity — Besides determining the proper editor for submissions, make sure to spell the editor's name correctly. For that matter, pay careful attention to fixing spelling and grammar errors before sending any correspondence. Most newspapers also adhere to "style" guidelines outlined by The Associated Press. Furthermore, if a story calls for a specific length, say 500 words, avoid writing even one word more than that. Not following such a simple direction may prompt time-challenged editors to hit the "delete" key.

Keep an open mind about being edited — Even the world's best journalists need editors, so don't think your work is much better. But don't take editing personally. Accept that stories may be trimmed or adjusted for length before publication. Tight, precise writing and rigid adherence to a prearranged story length go a long way toward preventing this.

Small potatoes are better than no potatoes — It used to be that newspapers paid well for freelance work. These days, big paychecks are rare, $25 to $50 per published story being typical and non-negotiable.

Don't be discouraged, but don't be a pest, either — Upon making a pitch, if a newspaper editor has not yet responded, wait three or four days before following up politely, professionally. It may be that the editor has been busy, or is keeping an eye open for other ideas.

Freelancers can be problem-solvers

(This piece first appeared in The Independent Journalist, the freelancing blog of the Society of Professional Journalists.)

Look around. No matter where our eyes land, we see words.

It may be just one small word, such as “off” or “on,” but the process that led to printing the word required someone to come along and write it. Decisions were made, assignments were given and the words we see around us were formed.

If prospective and novice freelancers keep that in mind, the emotional challenge of finding writing and editing assignments will become little easier to take. Understand that the world needs writers of all kinds, and that one of those particular needs is bound to fit a freelancer’s special talent.

Of course, nobody will know that until it’s made obvious to everyone. Thus, self-promotion and marketing are as important as the actual creative actions of writing and editing.

This is tough for most freelancers just starting out. The very notion of having to sell themselves and do it daily takes them out of their writing and editing comfort zones and plops them in front of risk, challenge, uncertainty, frustration — things certain to make even average people squirm and sweat. Worse still, shopping for clients takes time away from the writing and editing processes.

Thus, marketing is where a freelancer’s ego runs up against reality. And repeatedly banging into reality this way can be bruising.

There is, however, one element of reality working in a freelancer’s favor that can cushion the psychological blow and act similarly as a sales tool.

You see, people who know how to use words effectively are, above all else, problem-solvers. They bring to bear talent and wisdom nobody else has or can use in precise ways, and that precision helps answer questions, surmount obstacles and open doors for other people.

Whereas managers organize a given situation and technicians wrestle with the fine details of it, writers and editors are responsible for communicating initial needs, communicating the problem-solving processes, communicating the analysis and conclusions of the final result. And let’s face it, nothing gets accomplished without strong, effective communication at multiple levels.

Thus, freelancers are instrumental. They find and write the words that help address important issues. They are, in essence, problem-solvers. And if prospective freelancers think carefully about this before tackling the onerous task of self-promotion, that task may start to seem less onerous. By pitching themselves as problem-solvers, freelancers expand the definitions of who they are and what they can accomplish. Clients will see them as more than just communicators, too.

It’s a psychological game, certainly, but it’s one all freelancers can win. And once they start to play, it can become much easier to switch their careers from “off” to “on.”

Will fewer copy editors mean more lawsuits?

A friend of mine lost his job as the economy began careening along a precipice. He was laid off after his employer's accountants, perhaps fearing for their own job security, removed the welcome mat one morning as he approached from the parking lot.

At the front door, guards who knew my friend on a first-name basis greeted him cordially, took his security pass and presented him with a water-stained cardboard box filled with his belongings. Nobody was there to say thank you for his decade of commitment and loyalty; the guards had performed the same curt ceremony two dozen times already over the past six months.

The day after my friend's exit, a brace of attorneys visited his now-former employer. Not because he had hired legal eagles in response. Instead, these attorneys were sniffing for negligence and thought they might smell blood in the building. Because the night my friend was laid off, the employer made a critical error that went public.

My friend, you see, had been a newspaper copy editor. His job, simply stated, was to ensure other people looked good. He caught reporters' errors and corrected them before publication, and by extension made the newspaper look good. But before his last night at work the editing staff already suffered a shortage of bodies. News stories that should have been scrutinized closely were pushed through in a hurry to meet a deadline. So on the first night he was gone, some errors were missed, including a libelous one that wound up in print and online the next morning before an estimated 1 million sets of eyes. The attorneys showed up at the front desk before the security guard had finished his morning coffee.

Today, the newspaper still publishes and it has laid off more employees, perhaps to defray legal costs. My friend found a new job outside of journalism. He corrects errors now in the private sector. How much money was required to solve the newspaper's libel problem, I do not know; maybe enough to have kept my friend and a couple other copy editors on the payroll a year or more.

Now, sure, there's no telling that the newspaper would have avoided trouble for certain had my friend still been there. But fewer editors tends to mean more errors, and not just at newspapers. A recent New York Times article cited book publishers' propensity for cutting corners as the reason for the rise of spelling and other errors in books and manuscripts. These publishers used to have copy editing staffs, too. Another report, this one by the BBC, highlighted an entrepreneur's claim that spelling errors on merchants' websites in the United Kingdom have drastically curtailed online sales there.

And this all matters … how? Well, the point of editing, of perfecting one's communication, hews to professionalism. A lack of errors implies attention to detail that extends to other services and products. Sure, we all want to see our names and our kids' names published in the paper properly, if for no other reason than personal pride or bragging rights. At the same time, we want drug manufacturers and home builders and airplane mechanics to work with accurate printed information, because communication errors in those fields require much more than a printed correction.

The people who collect and disseminate information for print, online and broadcast have come under considerable pressure lately. Their numbers have dwindled, they're forced to do more with fewer resources and they must perform faster and longer in this burgeoning, 24-hour-deadline world. Volume matters and speed matters in that world, yet fewer watchdogs are standing by to account for accuracy and credibility. Meanwhile, media conglomerates continue to reap prodigious profits year after year, in large part through savings gained through editor layoffs.

I wonder then about the target-rich environment for litigators this shaving for savings' sake creates. You see, news copy editors not only push for proper spelling and grammar, they also are trained to recognize nuance, particularly where slander and libel are concerned. The case used to be at many news publications that copy editors were paid more than reporters because they were considered to be like the armor on a tank ‒ protection. It has been said that all copy editors make good reporters, but not all reporters make good copy editors.

This philosophy persisted in print journalism until the Internet brought publishing to everyone's desktop and made anyone with a half-formed thought, a keyboard and an Internet connection capable of sending “news” circling the globe in seconds. While all of us were agog over the potential, there rose the misconception that the “delete” key cured all ills.

But electronic words are like hard lead on cheap notebook paper; the erasure never comes off completely. Our Web marks, once made, leave an impression that delete keys cannot expunge, and that impression can last decades. And as the technology improves, so does the ease at plucking out these stray, unwanted marks after the fact, which then opens the question: Were these errors honest, or did they result from carelessness or negligence?

That distinction also is becoming easier to detect. Thus, the next question from an attorney might be: If copy editors were laid off for the sake of saving a few dollars, might that act alone constitute contributory negligence?

I imagine that one day soon there will be a brace of attorneys knocking on the door to test that possibility. Look at the empty copy editing desks around you and pray your publication can pass the test.